
Some wagers don’t have anything to do with the overall results of the event. You only need to meet the wagering requirement for the bonus amount, which you’ll need to do before it expires after 7 days. The site’s innovative offerings are truly shaking up the traditional British gambling scene in a remarkable way.
Player is facing withdrawal issues on casino.
The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from Jokabet Casino in our database, which you can https://jokabetcasino.org/ find in the ‘Bonuses’ part of this review. Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. According to our approximate calculation or collected information, Jokabet Casino is an average-sized online casino.
Player’s deposits are not credited to account.
The player was receiving her winnings in daily amounts of £3000, in accordance with the casino’s terms and conditions. The player from the United Kingdom faced issues with withdrawal cancellations, receiving only automated responses. The site made the player wait 24 hours for payment approval, then declined without explanation or email follow-up. He tried multiple times to withdraw £1000 winnings and faced repeated failures and unhelpful advice from the casino. After intervention, we assisted the player in trying alternative withdrawal methods.
Security
However, due to a lack of response from the player to the Complaints Team’s inquiries, we were unable to investigate the issue further. The player from the United Kingdom had expressed concern about the sensitive documents required for withdrawal after multiple deposit attempts. We had advised the player on how to safely provide these documents while protecting his sensitive information. However, the complaint was ultimately rejected due to a lack of response from the player, which halted further investigation. The player from the United Kingdom deposited approximately £1000 and won an additional amount, attempting to withdraw a total of £1200.
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Despite providing all requested information, the process was not completed. The player confirmed that she had started receiving her winnings and expressed satisfaction. The complaint was closed due to lack of further communication from the player. The player from the UK had issues with withdrawing funds from Jokabet, despite having successfully deposited a total of £4,953 without using a VPN.
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- All crypto withdrawals are subject to the same processing timeframes as traditional payment methods.
- Powered by renowned software providers, these games deliver not only in quantity but also in quality, promising an exhilarating adventure with every spin and deal.
- The player expressed concerns about the casino’s handling of UK accounts, stating that it was misleading and unfair to allow deposits without the possibility of withdrawal.
- Jokabet is adequately licensed and controlled, guaranteeing a secure and pleasurable gaming experience with an emphasis on fair play and security.
- Jokabet is unique thanks to its separate sportsbook section, adjoined to the casino site.
- The player from the United Kingdom had faced 10 failed withdrawal attempts over the past month, despite consistently entering correct bank details.
- We had advised the player to contact his payment provider for further investigation as the casino had limited ability to intervene in this case.
The remaining funds were subsequently credited to the player’s account, with a minor shortfall of 15p, which the player accepted. The player from Georgia submitted proof of address and a selfie with ID, successfully verifying the account. However, after attempting to withdraw funds, the account was unexpectedly suspended, and efforts to contact support were unsuccessful, leading to the account being disabled. The Complaints Team contacted the casino, which confirmed that the account had been closed due to an administrative decision but initiated a refund process.
UK Player’s losses due to casino breaching their own Ts&Cs.
In our review of Jokabet Casino, we thoroughly read and reviewed the Terms and Conditions of Jokabet Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them. Please note that there is a minimum withdrawal amount of £50, and players are limited to one withdrawal per day and a maximum of five withdrawals per week. The casino maintains maximum withdrawal limits of £2,500 per day, £7,500 per week, and £15,000 per month.
Player’s account disabled after withdrawal reversal.

Consequently, we were unable to assist further and the complaint was rejected. The player did not respond to further inquiries from the Complaints Team. The player from Malaysia faced issues with withdrawing 600€ due to verification requirements for a crypto deposit. The casino requested proof of deposit with specific details, which was impossible for crypto transactions. Despite explaining this, the player’s documents were rejected, hindering the withdrawal process.
Player’s withdrawal is delayed.
When we tested the platform, we found that Jokabet UK has a well-designed interface that prioritises the user experience. The design elements were all very familiar, which made navigation practically second nature. No matter what type of gaming entertainment you prefer, you can find it all at Jokabet Casino.
Player’s account has been locked after withdrawal request.
- At JokaBet, we’ve embraced the future of online gaming by offering comprehensive cryptocurrency support.
- The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled.
- The issue was resolved as the player confirmed receipt of the last withdrawal and the return of the overcharged money.
- The player from the United Kingdom faced issues with withdrawal cancellations, receiving only automated responses.
- The list of the hottest titles already displays a lot of diversity in terms of themes and features.
- In our review of Jokabet Casino, we thoroughly read and reviewed the Terms and Conditions of Jokabet Casino.
- Jokabet offers a seamless and entertaining online gambling experience, whether of whether you use their mobile-friendly app or their desktop version.
In addition to the common offerings, each sister site may have its own distinctive theme or specialized features, catering to different player preferences. For example, one site might focus more on sports betting, while another might offer a broader selection of live dealer games. While no online casino is without its critics, the overall feedback and operational transparency suggest that Jokabet is a legitimate platform. Jokabet Casino is an online gaming site that has become quite popular amongst players due to its extensive selection of casino games, easy-to-use design, and lucrative incentives. All kinds of gamers can find something they enjoy at Jokabet, from thrilling video slots to traditional table games like roulette and blackjack.
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- The website’s design and user interface are nothing short of a masterpiece, meticulously crafted to provide an intuitive, immersive experience.
- The player from the United Kingdom had requested a withdrawal prior to submitting their complaint.
- We confirmed the resolution and assisted the player with changing her username for privacy concerns.
- The player had initially submitted a complaint about the slow withdrawal process at the casino.
We did not find any unfair or predatory rules in the Terms and Conditions of Jokabet Casino during our review. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
Player’s withdrawal is repeatedly declined.
The casino claimed it was a programming error and offered no compensation, which led the player to question potential past losses and consider discontinuing play. The Complaints Team attempted to gather more information from the player regarding his game history and winnings but received no response. As a result, the complaint was rejected due to insufficient information for further investigation. The player from the United Kingdom had requested a withdrawal prior to submitting their complaint.
Security and fair play
The player had attempted to withdraw £3,000 twice, but both attempts were cancelled by the casino. As a result, we were unable to investigate further and had to reject the complaint. The player from the United Kingdom had requested a withdrawal less than two weeks before submitting the complaint. The player reported multiple instances of cashout cancellations despite following the casino’s instructions and having their account verified.
He sought a refund due to breaches of terms and responsible gambling practices. The complaint was rejected due to the player’s lack of response to inquiries, which prevented further investigation. Whether you’re playing on your phone or tablet, you’ll enjoy the same high-quality gaming experience with stable connections and responsive design. Our mobile platform supports all payment methods and account features, ensuring you never miss out on any gaming action while on the go.
However, after the Complaints Team’s intervention and a two week wait, the player confirmed that his winnings had eventually been paid out. The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. The player had been advised to provide a bank statement to confirm the non-receipt of the withdrawal, which was a standard procedure in such situations. However, the player did not respond to our messages and failed to provide the requested document.
Player’s access to account is restricted.

Complete the KYC verification process beforehand to avoid payment delays. Jokabet employs Random Number Generator (RNG) technology to ensure that all games are fair and unbiased. The casino also partners with independent auditors to regularly test and certify the fairness of its games. Players searching for sizable bonuses with realistic requirements will find this casino attractive.
- After communication and review of all the necessary details/evidence and the explanation from the casino, the complaint was marked as resolved.
- These measures show that Jokabet is committed to providing a safe and secure environment for its players.
- Keeping your software updated and using a reliable internet connection can also help prevent issues.
- The player from the United Kingdom was in a dispute with Jokabet regarding a refund that had been pending for nearly two months.
- With a wide array of gaming options, Jokabet ensures that players are never short of choices.
- The casino then re-verified the account and started processing the withdrawals.
We contacted the casino, which stated that the player had not completed the verification process. Later, the casino confiscated the winnings, citing a violation of the maximum bet rule during bonus play. Upon review, it was confirmed that the player had placed several bets exceeding the allowed amount, leading to the rejection of the complaint. The player from the United Kingdom had a refund of £485 agreed upon since July 9th but faced issues due to identification verification. Although the casino required ID for the refund, they refused to accept the CitizenCard. The issue was resolved after the player provided the necessary documentation, and the casino acknowledged a misunderstanding regarding the refund amount.
To reset your password, click the “Forgot Password” link on the login page. You will be prompted to enter your registered email, where you’ll receive a password reset link. Follow the instructions in the email, create a new password, and you’re back in the game.
Slots are the heart of Jokabet Casino, offering a thrilling and diverse gaming experience that caters to every type of player. Whether you’re a fan of classic three-reel slots or prefer the immersive storytelling of modern video slots, Jokabet has something to suit your taste. Each game is crafted with stunning graphics, captivating soundtracks, and smooth gameplay, ensuring a top-notch experience with every spin. Whether you’re playing for fun or chasing big wins, Jokabet’s slots selection offers endless opportunities for excitement.
The casino had claimed the withdrawal was successful on their end, but the player had not received the funds. The casino had asked for a bank statement, and the player had provided it. The casino then claimed that the account number the player had provided did not match the one they had on record. The player had refuted this, claiming she only had one account and had provided proof of her previous successful withdrawals. The casino had insisted that the withdrawal was made to a different account, which the player had denied. After several email exchanges and investigations, the casino had decided to refund the player’s winnings.
After escalating the issue and providing the necessary documentation, the casino confirmed that the withdrawal had been successfully paid. The player confirmed receipt of all funds, and the complaint was marked as resolved. Additionally, the variety of payment options provides players with the flexibility to choose a method that suits them best, making deposits and withdrawals a hassle-free experience. The player from the United Kingdom had experienced issues with depositing payments via ApplePay and bank transfer, which were not credited to her casino account. Despite her repeated contacts with the casino, no resolution had been provided. The Complaints Team had advised her to contact her payment provider and had requested bank statements to investigate the issue further.
The complaint was marked as resolved after the player confirmed a satisfactory resolution. The player from the United Kingdom had trouble with a withdrawal, as the casino would not pay out. The Complaints Team had reached out to the player for more information to investigate the issue.
It’s a place where convenience meets security, and where every player is valued. If you’re ready to take your gaming to the next level and seek the thrill of online gambling, Jokabet is the destination you’ve been waiting for. Forgetting your password can be frustrating, but our platform makes resetting it a breeze. During the Joka Bet registration process, players are encouraged to keep their account details safe, but in case you forget, the solution is just a few clicks away.
- After several email exchanges and investigations, the casino had decided to refund the player’s winnings.
- After multiple unsuccessful contact attempts and requests for account verifications over weeks, the player had been told his account was partly subtracted from and closed.
- The player did not respond to our follow-up inquiries and due to this lack of communication, we had to reject the complaint.
- The player from the United Kingdom had been waiting for a withdrawal for less than two weeks.
- We attempted to gather more information from the player to investigate the issue.
- Jokabet is safe and secure to play on, and it has its Curaçao licence to prove it.
Despite requesting account closure and refunds for deposits, she feels her risky behavior was not acknowledged by the casino, and she seeks a portion of her deposits returned. To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Jokabet Casino. Our gaming features enhance your playing experience with regular Drops & Wins tournaments and exclusive platform-specific bonuses. We’ve partnered with premium providers like Big Time Gaming and Endorphina to ensure top-quality graphics and innovative gameplay mechanics across our entire selection. If problems persist, reaching out to Jokabet’s customer support team is recommended.
The casino had suggested the player try an alternative account in the payment method. We extended the complaint’s timer by 7 days for the player’s response, but due to lack of further response from the player, the complaint was rejected. The player from the UK had raised concerns about the casino allowing withdrawal reversals, which were prohibited in his region. He had deposited £200 and withdrew £800, but then reversed the withdrawal after the casino offered this option. He argued that the “reverse withdrawal” option was illegal for UK residents.
The player’s account remained closed, and he expressed dissatisfaction with the casino’s communication. Welcome to JokaBet, where we’ve built our reputation on offering an extensive gaming experience with over 6,500 casino games. Our platform combines the convenience of multiple payment options with swift withdrawals to ensure a seamless gaming journey.
Jokabet has an official licence, we offer more than 6,000 games, and we quickly process withdrawal requests. The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. The withdrawal was initially canceled twice by the casino, prompting the player to contact support.
The player had confirmed the receipt of her winnings and the issue had been resolved. The player from the United Kingdom had won and withdrawn money from NineWin. However, his subsequent withdrawal attempts had been repeatedly cancelled. After communicating with the casino, he had received vague responses and no resolution.